One Family Autocare

Vanessa Castro 3 months ago

If I could give this place ZERO stars I would! My husband and I have been to this place about 4 times the first two times were great no issues. Then the last two times we were greeted by a young man and every time we go he mentions we need new tires, then suggested we go down the street for the tire since they don’t have our size and the prices are better. Fine we did that. Today my husband stopped by to patch our tire, something quick since we have didn’t have the time for a new tire, again same young guy also suggested a new tire and then says “the back tire eventually needs to be changed” which was the same one we had already bought new from the last time he suggested it. At this point im convinced he just wants us to spend extra money for a new tire. My husband waited 1 HOUR, ONE HOUR just for them to put the patched tire back on the car!! RIDICULOUS, I literally had to call them and ask what was taking them so long and if they were busy, which he said no! They gave us our money back but because “they don’t take money from people who disrespect them”. Look I don’t care how much I have to pay but when a 6min job takes a whole hour that’s when YOUR BUSINESS disrespects me! Never

Debora moreno gonzalez 9 months ago

This is an excellent tire shop. I’ve been here multiple times and they always provide honest, professional, and fast service. The staff is respectful, knowledgeable, and works efficiently. Prices are reasonable and the quality of work is great. It’s hard to find a trustworthy shop these days, and this is definitely one of them. Highly recommend to anyone looking for reliable tire service. Over time, I’ve even built a great friendship with the owner, David, which says a lot about the kind of person he is and how much he cares about his customers.

Dani 11 months ago

I took my vehicle here suggested my my wife and decided to give it a shot. I got 4 tires mounted and returned for an alignment. When the tires were mounted my car drove worse than it for before installing 4 new tires and even worse after my alignment. I brought my car to my certified Honda mechanic and was told the tires weren't mounted correctly and the alignment wasn't done correctly either to the specifications of the car . Now I have a bent tie rod that needs to be replaced, you're that need to be re mounted and an alignment that needs to be done correctly. I'm not discouraging anyone from going here but I know I won't be back. Was also told I need a rack and pinion but that far from the truth. Due to the mis mounted tires it bent my driver's side tie rod. Great people but they need to be more focused on the task at hand so nothing like this happens again.

amber love a year ago

Originally I came in a couple weeks ago just to have my tires looked at because pacos tires always has quality tires and is the only place in concord I will go get a used tire from and the service I received was wonderful! They even looked at my car for me because I was having issues with my 2017 dodge van. It was making this terrible noise turns out I needed motor mounts and David was very helpful in giving a fair price and my car is now driving so much better! With a 2 year warranty! Amazing people!!

Raphael Calloway a year ago

The services is unmatched at both locations. I used them for my small dealership and my construction vehicles. I got a set of all terrain in 35x12.50r20 (in this picture) for 1300 installed. That amazing considering shattered cost now. I had one tire that was needed .5 ounces more weight. I brought it in for a balance. The found the need then insisted on rebalancing them all. Where does that happen? I’ll tell you, Pacos Tires!!